Paul Herdsman Used His Expertise To Establish NICE Global


Paul Herdsman has several years of experience in business development and growth, marketing and sales growth, operational execution, customer acquisition, and customer retention. He is the COO and co-founder of NICE Global. It is a nearshore company that provides businesses that want to outsource processes with customer service solutions.


NICE Global helps customer retention, customer engagement, and lowers overhead costs. NICE Global uses incentive-based programs to reward its employees’ dedication, hard work, and skills. The company values the link between its team’s success and the client’s success. Paul Herdsman perfected his problem-solving skills in management roles for different companies. He viewed streamlining as a great tool for long-term growth.


While outsourcing business management aspects for large companies in 2013, he recognized the difficulty of managing many active locations on a larger scale. Customer satisfaction was negatively affected by the lack of ability to physically provide service, mentorship, and oversight.


Paul Herdsman’s solution was a centralized, nearshore physical base for clients to visit. He chose Jamaica for the base due to its large English speaking population, convenient location, physical workforce, positive business practices, and extensive growth potential. NICE Global was created as a physical center in Montego Bay, Jamaica. The company quickly became profitable because it started with a portfolio of clients and the Jamaican team created a successful recruiting process.


Paul was confident with task delegation by 2014. He realized how important it was to have a wonderful workplace and a solid core team. Herdsman greatly valued initial training, continued education, advancement opportunities, and hard work appreciation.


Customers who are satisfied tell others about their experience. Paul Herdsman values transparency because business owners entrust their acumen, products, reputations, and services.


Paul has found it difficult to give others responsibility, but he had to with operations of this magnitude. He learned how to hire experienced people who can be trusted to get the job done. He can then focus on long-term goals and let others deal with the daily operations. Go Here for more information.


The successful entrepreneur earned his B.A. from Florida Atlantic University. He enjoys fishing and golfing in his free time.


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